FAQ
How can I order a custom-made privacy screen?
How can I order a custom-made privacy screen?
Thanks to our convenient online configurator you can create and order your tailor-made privacy screen in a few simple steps. All you have to do is take the measurements of the area to be covered, enter them in the configurator and choose the fabric and type of stitching. In a few seconds, the system provides you with an accurate quote.
What are the production and delivery times?
What are the production and delivery times?
After receiving the order, our technical team designs the sail with digital programs. The technical drawing linked to the order is then inserted into the production plan (digital cutting, semi-automatic sewing, final quality control). Thanks to our experience we have greatly optimized production times and are able to deliver the customized shade sail in approx 3-10 days.
What can i do in case of stains?
What can i do in case of stains?
The privacy screen can be cleaned with neutral detergents, left to act for a few minutes, and thoroughly rinsed.With the privacy screen removed, you can proceed with soft brushes to remove the most persistent stains with the help of water and possibly neutral detergents.
I can return a custom privacy screen?
I can return a custom privacy screen?
Pursuant to art. 49, letter m of the Consumer Code, there is no right of withdrawal for customized products. Custom privacy screen are specially created with dimensions suitable for individual customers. In any case, we recommend that you check very carefully before ordering that the measurements indicated are correct. In case of doubt, our team is at your complete disposal to provide you with all the necessary advice and information.